Terms of Service
These Terms of Service ("Terms") govern your access to and use of Mitra AI, a social publishing hub operated by Roarvia Private Limited ("Mitra AI," "we," "us," or "our"), together with the website at mitraai.app (the "Service"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
The Service is intended for business use by people aged 18 or over. By using it you represent that you are at least 18 and that, where you use the Service on behalf of an organisation, you have authority to bind that organisation to these Terms.
2. Description of Service
Mitra AI lets you compose content, schedule it, and publish it to social accounts you connect. It publishes only to accounts you have connected and that you are entitled to post to. Access to the Service is currently granted in stages rather than by open self-service registration, and we may decline or delay a request for access at our discretion.
Mitra AI is a publishing tool. It is not a prospecting, lead-generation, or recruiting product. It does not search for people, build contact lists, send connection requests or direct messages, or enrich records about individuals.
3. Accounts and Your Responsibilities
3.1 Account Creation
Access is provisioned by us. You must provide accurate information and keep it current.
3.2 Your Responsibilities
You are responsible for the content you publish through the Service and for having the right to publish it. You must only connect accounts that you own or are authorised to administer, and you must comply with the terms of each connected platform.
3.3 Account Security
You are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly at support@mitraai.app if you suspect unauthorised access.
4. Fees
The Service is not offered for sale and no fees are charged. If that changes, we will publish the terms of any paid plan and give you notice before any charge applies.
5. Acceptable Use
You must not use the Service to:
- Publish content that is unlawful, defamatory, infringing, deceptive, or that you lack the right to publish
- Impersonate any person or organisation, or misrepresent your affiliation with one
- Publish to an account you are not authorised to administer
- Scrape, crawl, or extract data from any connected platform outside that platform's official APIs
- Use data obtained through a connected platform for advertising, sales prospecting, lead generation, recruiting, or ad targeting
- Circumvent rate limits, safety features, or platform restrictions
- Violate any applicable law, including the CAN-SPAM Act, GDPR, CCPA, or equivalent regulations in your jurisdiction
6. Connected Platforms
The Service integrates with third-party platforms through their official APIs. Your use of each connected platform remains governed by that platform's own terms, and your access can be suspended or revoked by that platform independently of us.
In particular, use of LinkedIn through the Service is subject to the LinkedIn API Terms of Use and the Additional Terms for the LinkedIn Marketing API Program.
7. LinkedIn Disclaimer
Mitra AI is not affiliated with, endorsed by, sponsored by, or certified by LinkedIn Corporation. LinkedIn is a trademark of LinkedIn Corporation. We make no representation that LinkedIn approves of or is associated with the Service beyond our participation as a developer under LinkedIn's published terms.
8. AI-Generated Content
Where the Service assists in drafting content, the output is a suggestion. You remain the author and the publisher. Every post is reviewed and approved by a person before it is queued, and you are responsible for the accuracy and legality of anything published under your accounts.
9. Intellectual Property
9.1 Your Content
You retain all rights in the content you create. You grant us only the licence necessary to store, process, and transmit that content in order to operate the Service on your instruction.
9.2 Our Service
The Service, including its software, design, and marks, remains our property or that of our licensors. Nothing in these Terms transfers ownership of it to you.
10. Warranty Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that publishing will be uninterrupted or error-free, or that a connected platform will accept every post.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Our aggregate liability arising out of or relating to the Service shall not exceed the amount you paid us in the twelve months preceding the claim, or, where no amount was paid, INR 1,000.
12. Termination
12.1 By You
You may stop using the Service at any time and ask us to close your account.
12.2 By Us
We may suspend or terminate access if you breach these Terms, if required by law or by a connected platform, or if we discontinue the Service.
12.3 Effect of Termination
On termination we delete your data in accordance with our Privacy Policy, and stored platform tokens are revoked. Provisions that by their nature should survive termination will survive it.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of India, without regard to conflict of law principles.
13.2 Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Bangalore, India. The language of arbitration shall be English. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. Each party shall bear its own costs unless the arbitrator directs otherwise.
13.3 Class Action Waiver
Disputes will be resolved on an individual basis. You and we each waive any right to bring or participate in a class, collective, or representative action.
14. Modifications to Terms
We may update these Terms. When we make material changes we will notify you by email or by a prominent notice within the Service. Your continued use after the effective date constitutes acceptance.
15. General Provisions
These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or successor.
16. Contact Us
Entity: Roarvia Private Limited
Email: support@mitraai.app
Address: Nelamangala, Bangalore, Karnataka, India